AllCare Nursing
PRIVACY and CONFIDENTIALITY POLICY
AllCare Nursing Inc. ("AllCare," "AllCare Nursing ", "we," "our," or "us") is committed to protecting the privacy, confidentiality, and security of personal information entrusted to us. We handle personal information in accordance with applicable Canadian privacy laws, including British Columbia's Personal Information Protection Act (PIPA), professional standards, and our contractual obligations.
Information We Collect
Depending on our relationship with you, we may collect information reasonably necessary to provide services, coordinate care, manage staffing, or administer our business.
This may include:
- Name, address, telephone number and email address;
- Health, care, medication and emergency information necessary to provide services;
- Care preferences and service-related information;
- Information from clients, families, authorized representatives and healthcare professionals;
- Employment, professional credentials, qualifications and reference information from applicants, employees, nurses, caregivers and contractors;
- Scheduling, billing and other administrative information.
We collect only information that is reasonably necessary for the purposes identified.
How We Use Information
Personal information may be used to:
- Provide and coordinate home nursing, personal care and other services;
- Communicate with clients, families and authorized representatives;
- Coordinate nurses and care personnel assigned to healthcare partners;
- Verify professional qualifications and staffing requirements;
- Manage recruitment, employment, scheduling, payroll and administration;
- Maintain appropriate care, staffing and business records;
- Meet legal, regulatory, professional and contractual requirements;
- Respond to inquiries, requests and emergencies where appropriate.
Healthcare Partners
When AllCare Nursing provides nurses, caregivers or other personnel to hospitals, care homes, clinics, retirement communities or other healthcare organizations, we may exchange information reasonably necessary to coordinate assignments and provide safe, professional services.
We limit information shared about our team members and clients to what is reasonably necessary for the applicable purpose and do not disclose unrelated personal information.
Confidentiality
AllCare Nursing personnel are required to protect confidential information and access it only when necessary for their role. Client, family, healthcare partner and team-member information must not be disclosed, copied, photographed, posted on social media, or used for personal purposes without authorization or another lawful basis. These confidentiality obligations continue after an employee or contractor leaves AllCare Nursing.
SMS and Electronic Communications
When you provide your mobile phone number and/or email address to AllCare Nursing (via our website, intake forms, or onboarding portals), you consent to receive SMS, email or telephone communications for legitimate operational purposes such as scheduling, appointment reminders, care coordination, client updates and staffing communications. Message and data rates may apply.
- Strict No-Sharing of Consent:Mobile phone numbers, SMS, and email opt-in consent data will never be shared, sold, rented, or traded with third parties, affiliates, or external vendors for marketing or promotional purposes.
- Frequency: Communication frequency, whether via email, SMS, or phone call will vary depending on need. Recurring messages may transpire.
- Opt-Out Mechanism: You may opt-out of future email or SMS communications at any time by replying “STOP” or by contacting us at 604-239-2400.
- Help & Support: If you experience issues with our messaging program, reply “HELP” for assistance or reach out to our administrative team at support@allcarenursing.ca.
Data Security and Safeguards
In accordance with PIPA requirements, AllCare Nursing use reasonable administrative, physical and technical safeguards to protect personal information from unauthorized access, collection, use, disclosure, copying, modification, loss or destruction. Access to personal information is limited to individuals who have a legitimate need to know.
Privacy Concerns or Requests
If you have a question, request or concern regarding your personal information or privacy, please contact:
AllCare Nursing
604-239-2400
support@allcarenursing.ca
We will review and respond to privacy concerns in accordance with applicable privacy legislation.
If you are unsatisfied with our response regarding a privacy matter, you have the legal right to contact the Office of the Information and Privacy Commissioner (OIPC) for British Columbia.
Policy Updates
We may update this policy periodically to reflect changes in our services, technology, legal requirements or privacy practices. The current version will be posted on our website.
Legal & Regulatory References:
- British Columbia Personal Information Protection Act (PIPA) [SBC 2003, c. 63].
- Canada's Anti-Spam Legislation (CASL) [S.C. 2010, c. 23] (governing commercial electronic communications and digital consent).
- Office of the Information and Privacy Commissioner (OIPC) for British Columbia: Privacy Management Guidelines for Private Sector Organizations.
